Terms of Service

Effective Date: March 31, 2026

These Terms of Service govern your use of Coach, an AI-powered health and fitness coaching platform. By accessing or using our service, you agree to be bound by these terms. Please read them carefully.

Service Overview

Coach is operated by Agentic d.o.o., registered at Dunajska cesta 20, 1000 Ljubljana, Slovenia. We provide an AI-powered coaching platform available at app.iamcoach.ai that delivers personalized training plans, coaching conversations, and data-driven insights using information from wearable devices such as Garmin.

Our marketing website at www.iamcoach.ai and the application at app.iamcoach.ai are collectively referred to as the "Service".

Important Health Disclaimer

Coach is not a medical service and does not provide medical advice, diagnosis, or treatment.

Our AI coaching is designed to support your fitness journey, but it is not a substitute for professional medical advice. You should always consult a qualified healthcare provider before starting any new exercise program, especially if you have pre-existing health conditions, injuries, or concerns.

You acknowledge that you use Coach at your own risk and that you are solely responsible for any decisions you make based on the information provided by our Service. If you experience pain, dizziness, or any adverse symptoms during exercise, stop immediately and seek medical attention.

Your Account

To use Coach, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Keep your login credentials secure and confidential
  • Notify us immediately if you suspect unauthorized access to your account
  • Be at least 16 years of age to create an account

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these terms.

Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Attempt to reverse-engineer, decompile, or extract the underlying AI models or algorithms
  • Use automated systems (bots, scrapers) to access the Service without our written permission
  • Interfere with or disrupt the Service or its infrastructure
  • Impersonate another person or misrepresent your affiliation
  • Use the Service to generate content that is harmful, abusive, or illegal

Subscriptions and Billing

Coach offers both free and paid subscription plans. For paid plans:

  • Prices are displayed on our website and may be updated with reasonable notice
  • Subscriptions renew automatically at the end of each billing period unless cancelled
  • You may cancel your subscription at any time through your account settings — cancellation takes effect at the end of the current billing period
  • Refunds are handled on a case-by-case basis — contact us at support@iamcoach.ai for refund requests

We reserve the right to change our pricing with at least 30 days' notice. Existing subscribers will be notified via email before any price changes take effect on their next billing cycle.

Your Content

You retain ownership of all data you provide to Coach, including your training data, health information, and conversations with the AI coach ("Your Content").

By using the Service, you grant us a limited license to process Your Content solely for the purpose of providing and improving the coaching service. We will never sell Your Content or use it for purposes unrelated to the Service.

You may request deletion of Your Content at any time by deleting your account or contacting us. See our Privacy Policy for details on data retention.

Intellectual Property

The Service, including its design, code, AI models, branding, and content (excluding Your Content), is owned by Agentic d.o.o. and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial fitness coaching purposes. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written consent.

AI-Generated Content

Coach uses artificial intelligence to generate training plans, coaching advice, and recommendations. You acknowledge that:

  • AI-generated content may occasionally be inaccurate, incomplete, or unsuitable for your specific situation
  • You should use your own judgment and consult professionals where appropriate before acting on AI recommendations
  • We continuously work to improve accuracy but cannot guarantee that all AI outputs will be error-free

Third-Party Services

Coach integrates with third-party services such as Garmin for wearable data and AI providers (Anthropic, OpenAI) for coaching capabilities. Your use of these integrations is also subject to the respective third-party terms of service.

We are not responsible for the availability, accuracy, or practices of third-party services. See our Privacy Policy for details on how third-party services process your data.

Service Availability

We strive to keep Coach available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. For significant changes, we will notify users via email.

Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" and "as available" without warranties of any kind, express or implied
  • We do not warrant that the Service will meet your specific requirements or that AI-generated advice will be suitable for your circumstances
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
  • Our total liability for any claims arising from these terms shall not exceed the amount you paid for the Service in the 12 months preceding the claim

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Termination

You may terminate your account at any time by deleting it through your account settings or by contacting us at support@iamcoach.ai.

We may terminate or suspend your account if you materially breach these terms, with notice where reasonably possible. Upon termination, your right to use the Service ceases immediately.

After account termination, your data will be handled in accordance with our data retention policy.

Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to conflict of law principles. For EU consumers, mandatory consumer protection laws of your country of residence also apply.

We encourage you to contact us first at support@iamcoach.ai to resolve any disputes informally. If a dispute cannot be resolved amicably, it shall be submitted to the competent courts in Ljubljana, Slovenia, subject to any mandatory jurisdictional rules that apply to consumers in the EU.

Changes to These Terms

We may update these Terms of Service from time to time. For material changes, we will notify you via email or a prominent notice on our website at least 30 days before the changes take effect. The "Effective Date" at the top of this page will be updated accordingly.

Your continued use of the Service after changes are posted constitutes acceptance of the updated terms. If you do not agree with the changes, you may terminate your account before they take effect.

Contact Us

If you have questions about these Terms of Service, contact us:

Thank You for Using Coach

We're committed to building a transparent, fair service. If anything in these terms is unclear, don't hesitate to reach out — we're happy to explain.